⚠️ Troubleshooting ZenHome Smart Bulb Connectivity

If your smart bulb isn't connecting properly or stops responding, use this guide to identify and solve the issue.

Common Symptoms

• Bulb doesn’t appear in the app during setup
• Device appears “offline” in the ZenHome app
• Voice assistant says the bulb is “not responding”
• Unable to change color or brightness

---

Step-by-Step Troubleshooting

1. Check the Bulb’s Power

• Ensure the fixture switch is turned on.
• Try another outlet to rule out a faulty socket.
• Look for a blinking light (pairing mode). If not blinking, reset the bulb.

2. Reset the Bulb

• Turn the bulb off and on 5 times quickly.
• It should blink rapidly to indicate it's ready for pairing.

3. Check Your Network

• Make sure your phone is connected to a 2.4GHz Wi-Fi.
• Disable mobile data during setup.
• Ensure your router allows new device connections.

4. Restart Your Devices

• Restart your phone and try again.
• Reboot your Wi-Fi router to clear temporary network issues.

5. Re-add the Bulb in the App

• Open the ZenHome app.
• Tap Devices > Smart Bulb > Settings > Remove Device.
• Add the bulb again using the setup process.

---

Additional Tips

• Don’t place the bulb too far from your router during setup.
• Avoid special characters in your Wi-Fi password (if possible).
• If using a mesh Wi-Fi system, temporarily disable 5GHz to force 2.4GHz pairing.

---

Need More Help?

If your bulb still won't connect after these steps, contact ZenHome Support with your app version, phone model, and Wi-Fi details. Our team is here to help!